A Six-Level Facility With Three Incompatible Security Problems
SCAPE's six levels - spanning basement parking through rooftop access - serve fundamentally different functions simultaneously. Public youth spaces coexist with bookable private rooms, restricted operational back-of-house, and high-traffic event venues. Each zone required a different security approach. The existing fragmented system had no capacity to deliver unified visibility across all of them.
On the surveillance side, traditional motion-based cameras generated constant false alarms across the high-footfall public areas, overwhelming security staff and delaying responses to genuine incidents. The facility needed cameras that could distinguish between a person entering a restricted zone and a plant moving in the wind - at scale, across every level.
On the access side, the facility relied on physical logbooks and standalone cards that could be lost or shared. Critically, SCAPE uses Salesforce to manage room bookings - but that system was entirely disconnected from access control. Every confirmed booking required manual credential issuance. Every departure required manual revocation. For a facility running dozens of events simultaneously, this created an unsustainable administrative overhead and a persistent credentialing lag.
