A unified security architecture protecting Level 7 operations at One@Redhill Centre with biometric access and high-definition surveillance.
EM Services required a robust security environment for their Customer Call Centre at One@Redhill Centre. Occupying Level 7 of the B1 light industrial building, the facility required a design that balanced staff movement with strict access control for data privacy and operational continuity.
| Client | EM Services (Customer Call Centre) |
|---|---|
| Location | One@Redhill Centre, Level 7, Singapore |
| Sector | Commercial - Customer Service / Call Centre |
| Project Type | New Security Installation |
| Completion | May 2017 |
| Scale | 25 IP Cameras, 6 Biometric Access Points, 1 Intercom |
The EM Services call centre environment presents a specific set of security constraints. With staff working in multiple shifts and handling sensitive customer data, the site required a system that could prevent unauthorised entry without creating bottlenecks during shift changeovers.
Standard card-based access was deemed insufficient for the highest-security zones, as cards can be shared or lost. The design had to incorporate biometric verification for all primary entry points to ensure absolute accountability for every individual entering the facility.
Furthermore, the surveillance system needed to provide full coverage of the open-plan office while maintaining a discreet presence that did not intrude on the staff's working environment.
| Security Layer | Operational Requirement | Securevision Installation |
|---|---|---|
| Access Verification | Zero-trust staff entry | 6× Biometric fingerprint points |
| Surveillance Coverage | Full-site visibility | 25× High-definition IP cameras |
| Visitor Handling | Verified entry | Audio-video intercom integration |
| Infrastructure | Reliable recording | Centralised IP NVR platform |
The primary decision point for the EM Services facility was the choice of access technology. While traditional proximity cards are faster to deploy, the operational risk of "buddy punching" or lost credentials in a call centre handling sensitive data was too high.
Securevision recommended a full biometric rollout using Suprema fingerprint readers. This ensured that access was tied to the individual's identity, providing a non-repudiable audit trail for every zone entry on Level 7.
This decision prioritised long-term security integrity over the marginal convenience of cards, creating a facility that meets modern data protection standards.
Our engineering team focused on a three-pillar approach to secure the call centre while supporting its 24-hour operational nature.
Strategically placed 25 cameras to ensure no blind spots in the call centre floor while respecting staff privacy.
Configured 6 biometric doors to separate the general office from high-security server and management zones.
Installed a Kocom audio-video intercom system to manage deliveries and visitors without staff leaving their desks.
Unified all surveillance and access logs into a central management station for rapid incident review.
By coordinating the installation phases with the site fit-out, we ensured that the security infrastructure was fully operational on day one of call centre activities.
The final system provides a layered defence strategy, moving from the site entrance to the sensitive internal zones.
A 25-camera network providing high-definition coverage of the entire Level 7 facility with 30-day retention.
Surveillance & Detection →Suprema fingerprint terminals protecting 6 high-traffic doors, ensuring only authorised personnel enter secure zones.
Entry Access Control →A Kocom audio-video interface at the main entrance allows for visual confirmation before granting access.
IP Phone & Communications →A complete security overhaul for Level 7, featuring high-definition IP surveillance and biometric access control.
Cameras: 25× Hikvision HD IP Dome Cameras.
Recording: Hikvision 32-Channel NVR.
Readers: 6× Suprema Biometric Fingerprint Terminals.
Management: Suprema BioStar Platform.
Intercom: 1× Kocom Audio-Video Intercom Point.
The biometric rollout eliminated credential sharing, ensuring all entries to Level 7 are verifiable.
A 25-camera network provides comprehensive surveillance of all call centre work areas and data rooms.
The integrated intercom allows for instant visitor identification without disrupting shift operations.
For call centres and data-sensitive operations, the shift from cards to biometrics is more than an upgrade; it is a fundamental shift in the security posture. By making the person the credential, we remove the primary vulnerability of physical access systems-unauthorised use of stolen or borrowed cards.
Every project Securevision delivers draws on multiple systems working together - cameras, access control, intercoms, vehicle management, network infrastructure, and platform software. The cards below show the full range of systems we design and install. Each one links to a deeper explanation of how it works, when it is needed, and what to look for when specifying it.
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