Upgrade from delayed, audio-only telephony systems to instant visual access and mobile control.
| Property Type | Condominium |
|---|---|
| Location | 118 Lorong H Telok Kurau, Singapore |
| System Scope |
Akuvox R28A Smart Intercom 2 × Akuvox A02S Access Readers SmartPlus Mobile Access (36 Users) |
| Upgrade Type | Telephony Intercom Replacement |
| Timeline | Completed Dec 2023 |
The Verte aimed to eliminate the critical delays and lack of verification inherent in their aging telephony system. The objective was to provide residents with instant visual confirmation of visitors and the ability to manage access remotely from their mobile devices. For years, the estate relied on a traditional telephony intercom. While familiar, the system created a "blind" experience that compromised both security and daily convenience.
Visitors were frequently left waiting at the gate due to sequential dialing delays. If the first number didn't pick up, the system took seconds to cycle to the next-often leading to missed connections and frustrated guests.
Residents were forced to grant entry based on voice alone. Without seeing who was actually at the gate, the estate was vulnerable to unauthorised access from anyone claiming to be a delivery person or guest.
Updating tenant details was a slow, manual process. Every move-in or phone number change required an onsite contractor visit, leading to high maintenance costs and slow turnover handling.
By shifting from a hardware-reliant audio system to a visual-first digital ecosystem, the estate fundamentally changed its approach to access control. This allowed residents to manage access from anywhere, replacing delays and blind spots with instant, visual verification.
| Operational Layer | Legacy Telephony | Smart Intercom Upgrade |
|---|---|---|
| Visitor Response | Slow sequential dialing (Blind) | Instant App Notification (Visual) |
| Identity Verification | Audio Only (Unverified) | HD Video (Evidence-grade) |
| Programming | Onsite / Contractor required | Remote / Real-time |
| Resident Presence | Must be at home telephone | Answer anywhere via mobile |
When the old telephony system reached its end-of-life, the Council initially considered a direct replacement with another telephony unit. There was hesitation about whether a boutique condominium truly needed "luxury" video features.
The Turning Point: The council realised that replace-like-for-like would simply carry over the same delays and security blind spots. By choosing a cloud-managed smart platform, they weren't just buying hardware-they were investing in a faster response, visual verification, and the ability to manage the entire estate without onsite technicians.
Securevision designed a cloud-first approach that unified the intercom and access control under a single management platform. By carefully planning the deployment of IP intercoms and access readers, we ensured the transition was seamless, eliminating the need for complex onsite programming.
Securevision transitioned the estate from a hardware-reliant audio system to a visual-first digital ecosystem.
Replaced the old telephony system with an Akuvox R28A panel. Every visitor call is now an instant HD video stream, allowing residents to verify identity before speaking.
Residents no longer need to be home to answer the door. They can answer calls, see live feeds, and remotely grant gate entry from their mobile phones from anywhere.
Integrated A02S readers at the Gym and Back Gate. This ensures that resident-only access points are secured under the same unified management platform.
Administrative updates are now completed remotely in real-time. No more onsite programming or expensive technician call-outs for routine changes.
Visitors are connected instantly via app notifications, bypassing sequential phone line delays and sequential dialing loops.
Residents can visually verify every visitor before granting access, significantly hardening estate security and deterrence.
Move-ins and tenant detail changes are completed remotely in real-time, eliminating onsite technician call-out costs.
"Telephony systems are familiar but fundamentally outdated for modern estate governance. They introduce unnecessary delays, lack critical visibility, and create administrative friction. The Verte demonstrates that smart intercom isn't just a hardware upgrade-it's a shift in how a property restores control and resident convenience."
Every project Securevision delivers draws on multiple systems working together - cameras, access control, intercoms, vehicle management, network infrastructure, and platform software. The cards below show the full range of systems we design and install. Each one links to a deeper explanation of how it works, when it is needed, and what to look for when specifying it.
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